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our reopening plan

Chimney Rock Inn Family,

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The day has come! After nearly three months of shifting and evolving our business towards a take-out only model, we will be able to welcome guests back for dining (outdoors only) starting on Monday, June 15th.

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And while we are extremely happy for this, we are also extremely conscious of the great responsibility we have ahead: creating a safe environment where each of you, if feeling comfortable and healthy, can enjoy a delicious dining experience.

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That's why we wanted to share our plan with you. We are committed to ensuring your safety and health when visiting Chimney Rock Inn and ask that you partner with us on simple steps before and during your visit. Here is how you can prepare for a delicious and safe experience:

 

Learn about how the seating process will work:

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  • Seating will be offered on a first come, first served basis only. All you have to do is show up to be seated, and if there is a wait, you will have the option to join the waitlist or order your food to go.

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  • Reservations are not currently being accepted. 

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  • Since we are only able to seat guests outside, outdoor dining will be contingent on weather.

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  • In the event of inclement weather while dining, guests will be provided with their checks for prompt payment and containers for leftovers, then directed to their vehicles.

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  • Congregating inside the restaurant is not permitted. 

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  • To ensure we are able to safely and accurately accommodate all guests, we are encouraging a time limit of 1.5 hours for tables of four or more and 1 hour for tables less than four, which is sufficient to enjoy our full dining experience compared to historical averages of our table turn times.

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  • Hours of Operation: In addition to being open for pickup and delivery, outdoor dining will be open daily from 12pm to 9pm (weather permitting). 

 

What your dining experience will look like:

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  • You will arrive at the restaurant and park in any open parking space not designated for curbside pickup or takeout.

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  • You will check in at our host stand. If there are guests in front of you, we kindly ask you to wait 6 feet apart from the other guest, until the other party is seated.

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  • Right after checking in, you will be accompanied to your table if one is available.

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  • If a table is not immediately available, you will be placed on the waitlist. Please return to your car and refrain from waiting inside or around the restaurant. You will receive a text message signifying that your table is ready. Then you may promptly proceed to the host stand to be seated. 

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  • If you still feel you need a physical menu, we will have printed ones, which will only be used by your table, and discarded afterwards.

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  • Your server will greet your table and stand, if possible, at least 6 ft. away to take your order, to ensure the best possible social distancing.

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  • The only time serving staff will approach you during the meal will be to place your food at the table.

 

  • Servers will be wearing masks and gloves, but rest assured behind each mask, there is a big smile on our faces! 

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  • Every table will be 6 ft. apart from each other, so you will have enough space to feel comfortable with your party.

 

What else we are doing to make sure Chimney Rock Inn is a safe environment:

 

We have created new employee training guidelines and procedures that every Chimney Rock Inn employee must follow on a daily basis. Among some of the most important procedures include:

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  • Every employee is temperature checked when they clock in to work every day. The temperatures are then recorded and kept on file. If any employee exhibits a high temperature or signs of a fever, they will not be permitted to work.

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  • In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result.

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  • Every employee is required to regularly wash their hands and change gloves when necessary.

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  • Team members will wear gloves when handling used food service items (e.g., clearing tables) and when removing garbage bags and disposing of trash. Team members will wash their hands after removing their gloves.

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  • All employees are given regular breaks for proper handwashing, as well as after contact with guests.

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  • Tables, as well as everything that touches a table, are sanitized after each seating. Every time a table is sanitized, it is recorded in a log by the employee.

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  • Every door handle is periodically sanitized by our staff, during, before and after service.

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  • We have installed new hand sanitizing stations around the restaurant for you to use freely.

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  • All of us will be using gloves and masks all the time. Please rest assured that behind the mask, there is a big smile on our faces.

 

What we expect from you:

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  • If you or any member of your party is sick or experiencing COVID-19 symptoms, please stay home.

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  • If there is a wait, please wait in your car. We want to make sure we don't create unnecessary crowds of people waiting outside the restaurant.

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  • Don't overstay. Please be mindful of the length of your visit, as we will have other guests waiting. We ask that once you have paid your bill you leave in a timely manner to allow other guests to be seated.

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  • Please adhere to social distancing guidelines and heed the direction from our team members by maintaining 6 feet of space from other guests outside of your party at all times.

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  • All guests must wear face coverings at all times, except while seated at their table.

 

Finally, we know that with the start of outdoor dining, whatever is ahead will have a big learning component. We will continue to listen to our guests and to improve the experience on a daily basis, so we can continue to accomplish our mission: providing you with a quality dining experience, in a friendly and safe environment.

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Over the last three months, we chose to see opportunity in the face of crisis. We heard, we learned, we adapted, and we became stronger. The months ahead will be even more challenging. Together, we will make them better.

 

  Sincerely,

  Team Rock

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  • YOUR SAFETY IS OUR TOP PRIORITY
    Our company has always maintained high cleaning, sanitization, and disinfection standards, which meet or exceed established industry guidelines. With that strong foundation, we have introduced new enhancements that adhere to recommendations from the Centers for Disease Control and Prevention and the New Jersey Department of Health.
  • Do I need to wear a face covering?
    Social distancing and masking is not required in our indoor or outdoor spaces.
  • Do you take reservations?​
    Reservations are not currently accepted. Seating will be available on a first come, first served basis for now.
  • What if there is a wait? Can I sit inside the restaurant or outside the restaurant on a bench or other structure?
    If there is a wait, we ask you wait in your vehicle, or off-premise, until you receive a text message signifying that a table is ready. Then you may promptly proceed to the host stand to be seated. We want to avoid any unnecessary crowds inside or outside the restaurant.
  • Can I use the restroom?
    Yes. Guests are permitted to use the restroom while following social distancing guidelines. We will be monitoring and limiting the number of people allowed into the building at once to ensure social distancing. All guests must wear face coverings at all times, except while seated at their table.
  • What if there is a storm? Can I sit inside?
    In the event of inclement weather, guests dining outdoors will be offered a table inside the restaurant if available. If no tables inside are available, guests will be provided with their checks for prompt payment and containers for leftovers, then directed to their vehicles.
  • Can I dine inside the restaurant?
    Yes! All locations are offering both indoor and outdoor dining at this time. When you arrive, the host will ask you if you prefer to eat inside or out.
  • How are you keeping the restaurant clean and safe?
    • Across the restaurant, our company maintains high cleaning, sanitization, and disinfection standards, which meet or exceed established industry guidelines. Our teams rigorously clean public spaces several times daily. •Single-use menus are being utilized. There will be only one placed each time a new table is sat, and it's yours to keep. •Digital menus will be available for each table via a QR code, which can be scanned on any smartphone. Simply open up your camera app, move the QR code into view and tap on the link that appears. •Condiments, sauces, salt and pepper will be available upon request. Any condiments used will be disinfected after each party departs the restaurant. •We have increased the number of hand sanitizing stations at each location. •Guests must wear face coverings at all times, except while seated at their table. •We have reduced capacity to allow for appropriate social distancing. Tables and chairs are spaced accordingly. •We use signs, floor markings, and other announcements to remind guests of physical distancing requirements. •We regularly remind guests and team members of health and hygiene and physical distancing requirements.
  • How are you keeping your team members safe?
    •Team members have been thoroughly trained on the recommended precautionary steps from the Centers for Disease Control and Prevention and New Jersey Department of Health to inhibit the spread of germs. •All employees must wear face coverings. •Team members will wear gloves when handling used food service items (e.g., clearing tables) and when removing garbage bags and disposing of trash. Team members will wash their hands after removing their gloves. •We have increased the number of hand sanitizing stations at each restaurant. •All employees are given hourly breaks for proper handwashing, as well as after contact with guests. •Every employee is temperature checked when they clock in to work every day. The temperatures are then recorded and kept on file. If any employee exhibits a high temperature or signs of a fever, they will not be permitted to work. •Team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result. •Where possible, workspaces have been redesigned to enforce social distancing.

COVID-19 WARNING

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We have enhanced health and safety measures for our guests and team members. Guests must follow all posted instructions while visiting Chimney Rock Inn.

 

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention and New Jersey Department of Health​, senior citizens, and guests with underlying medical conditions are especially vulnerable.

 

By visiting Chimney Rock Inn you voluntarily assume all risks related to exposure to COVID-19.

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